Common Conversion Errors and Fixes

Troubleshoot invoice conversion errors. Learn why conversions fail and how to fix common issues with PDF uploads and data extraction.

Frequently Asked Questions

Why does my conversion say 'failed'?

Conversions fail for several reasons: corrupted PDF files, password-protected documents, unsupported file types, or PDFs with no extractable text. Check the error message for specific guidance.

What does 'no text found' mean?

This means the PDF appears to be an image with no selectable text. Scanned invoices need OCR processing. Try re-scanning at higher quality (300 DPI minimum) for better results.

Why are some fields blank in my CSV?

If certain fields like vendor name or invoice number are blank, they may not be clearly labeled in the PDF or the formatting makes them hard to detect. Check the original PDF for missing information.

How do I fix 'file too large' errors?

Compress your PDF to under 10MB using tools like Smallpdf or Adobe's online compressor. Large files are usually caused by high-resolution images embedded in the PDF.

What if line items are missing or incorrect?

This usually happens with complex table layouts. Check that the original PDF has a clear table structure. Some heavily customized invoice templates may need manual review after conversion.